If an UpperFilters value is also listed, select UpperFilters in the right side of the window and press the Delete key. If your problem is not solved, try the next method. Choose Show Hidden Devices. Learn Engineering 1, views. Europe, Middle East, Africa. Examples: "DeskJet paper jam", "EliteBook G3 bios update" Need help finding your product name or product number? Press the power button to turn on the computer, and then immediately press the Esc key repeatedly until the Startup Menu opens. Confirm Back. ICT 1 - Duration:
This document is for HP and Compaq computers with a CD/DVD disc drive and Windows 10 or Windows 8. When you load a disc into the CD/DVD drive, the disc does not run or play. Blu-ray or DVD movie discs do not play: Make sure the drive supports the disc type. When you try to burn or read a disc, nothing happens or an error stating that the drive cannot be found displays in the CD/DVD burning software.
If Windows recognizes the CD/DVD drive, but the disc burning software does not detect the drive, refer to Software for burning burning.
HP PCs CD/DVD Drive Is Not Detected (Windows 10, 8) HP® Customer Support
If the Dell PC Diagnostics on the optical disk drive If the above troubleshooting steps have not been.
Was this page useful? If the drive is still missing after resetting power: Desktop computers : Continue to the next step to check the drive cable connections. Under Performance by File Systemverify it says 'bit'.
Right-click the drive name and select Enable. Sign out. In Windows, search for and open Device Manager. If your notebook computer has a battery that is sealed within the computer's case, or a battery that cannot be removed easily, skip this step.
CD/DVD Drive Missing in Windows
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|The resolutions that are listed in this article may help solve some instances but not all instances of this problem.
Step 1: Confirm if the disc is causing the issue Check the disc for damage and confirm the disc is compatible with your computer. Good luck!
Video: Computer cd-rom not reading Dvd drive icon not showing in my computer -- CD ROM NOT SHOWING IN MY COMPUTER
Click Optical Driveand then run all the available tests. Add to. The driver may be corrupted or missing.
CDROM, DVD, or disc drive not working in Windows
If your CD/DVD drive isn't detected by Windows, make sure the drive is working and recognized in your computer's firmware. Check out our. Help with troubleshooting a CD-ROM, DVD, and other disc drives in If the CD- ROM drive is not found in the Device Manager, it is likely the drive's with reading discs in the CD-ROM drive, it's possible that the drive is bad.
There are many different brands and types of writable discs with unique burning properties - some perform better than others.
Under Performance by File Systemverify it says 'bit'. After the computer restarts, the drivers will be automatically installed. If after cleaning the drive and CDs you still get errors, it is likely the disc drive is bad.
HP PCs CD/DVD Drive Cannot Read Discs (Windows 10, 8) HP® Customer Support
Unplug all non-essential external plug and play devices, especially cameras. Skip to Clear the upper and lower registry filters to remove associated control filters from the registry.
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If a Let's identify your product to get started page displays, click Laptop or Desktop. In Windows, search for and open Device Manager.
Loading more suggestions Published on Sep 1, If the drive test fails, the drive needs to be replaced or the computer needs to be serviced. An alternate driver may be providing this functionality.